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Terms of Service

Terms and Conditions for the supply of Food in a Minute recipes and meal kits.

1 THESE TERMS

  • These are the terms and conditions (these terms) on which Heinz Wattie’s Limited (we, our, us) will supply our products, recipes and Food in a Minute Meal Kits to you.
  • Please read these terms carefully and make sure you understand them in full before ordering any products from our site.
  • By ordering any of our products, you agree to be bound by these terms.
  • These terms tell you:
    (a)     who we are,
    (b)     how we will provide products or services to you,
    (c)     how you and we may change or end the contract,
    (d)     what to do if there is a problem and other important information.
  • If you think that there is a mistake in these terms or do not wish to accept them, please do not proceed with your order and contact us by email fiam@kraftheinz.com.

2 INFORMATION ABOUT US AND HOW TO CONTACT US

We are Heinz Wattie’s Limited NZBN 9429039009975.

You can contact us by emailing our customer service team at fiam@kraftheinz.com.

If we have to contact you, we will do so by using contact details you provided to us in your order. We will contact you in relation to your order only and in compliance with our privacy policy. 

3 HOW THE CONTRACT IS FORMED BETWEEN US AND YOU

Once you have completed your order, you will be asked to confirm that it is correct.  If it is not correct, you can revisit your order and correct the mistakes before confirming and submitting your order to us.

It is your responsibility to ensure that your order is correct.  Our acceptance of your order will take place when we email you to accept it at the e-mail address you provided to us as part of the order process, at which point a contract will come into existence between you and us.

Once your order is submitted, we are unable to make any changes to it.  We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

If for any reason we are unable to accept your order, we will inform you of this by e-mail and will not charge you for the product. We will not be under an obligation to supply the products to you until we have confirmed that we have accepted your order.

If the products that you have ordered are no longer available, we may offer you substituted products of a similar nature and quality. In this case, we will endeavor contact you and ask if you wish to proceed. If you confirm that you do wish to proceed, please remember that we will still not be under an obligation to supply the products to you until we have confirmed that we have accepted your order.

There is a limited number of circumstances when we can cancel you order after we have accepted it or even if we have received your payment.  These circumstances are:

  • There was an error in the description of the products or in the price as advertised by us;
  • Suspected fraudulent activity;
  • Your order is in breach of these terms or is contrary to any law

In the event that your order is cancelled, we will endeavor to contact you as soon as possible, using the contact details supplied to advise you of the cancellation.  

We only sell to over-18s residing in New Zealand and solely for private use.  Unfortunately, we do not accept orders from addresses outside New Zealand or for delivery outside of New Zealand or from any individual under the age of 18 as at the date on which they placed their order.

4 OUR PRODUCTS

The packaging of the product may vary from that shown on our website.  The images of the products on our website are for illustrative purposes only.  Although we have made every effort to display the products accurately, we cannot guarantee that a device’s display of the products accurately reflects the products

5 PRICE AND PAYMENT

The price of the products and delivery fees will be as displayed to you on our website.  Payment is due in full at the time of ordering.  We accept payment with VISA, MasterCard, Amex, Google Pay and Apple Pay.

We reserve the right to amend any pricing errors displayed due to human error, computer malfunction or other reason and may exercise its right to cancel the order at any point prior to delivery of the products pursuant to clause 3 of these terms.

Before or upon delivery of the products, we will provide you with a tax invoice with the total price for the products and delivery fees.

6 OUR RIGHTS TO MAKE CHANGES

From time to time we may change the product to reflect changes in relevant laws and regulatory requirements or to implement minor adjustments and improvements.  These changes will not affect your use of the product.

We have the right to revise and amend these terms from time to time.  You will be subject to the policies and terms in force at the time that you order products from us, unless any change to those policies or these terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms before we send you confirmation of your order (in which case we have the right to assume that you have accepted the change to the terms, if you proceed with ordering from us).

Before or upon delivery of the products, we will provide you with a tax invoice with the total price for the products and delivery fees.

7 DELIVERY

Currently we are only able to deliver to majority of post codes in New Zealand except rural areas. 

We will deliver Food in a Minute meal kits to you as soon as reasonably possible via New Zealand Post standard parcel delivery service.

All delivery times quoted on the website are estimates only, based on availability, normal processing and the availability of our third-party service providers (for example the delivery company that fulfils the order for us).  You will receive an email with the tracking number for your order when it is dispatched.

We are not responsible for delays outside our control.  If our supply of a meal kit is delayed by an event outside our control then we will attempt to notify you as soon as possible and we will take steps to minimise the effect of the delay.

If you provide your phone number when you order, New Zealand Post will send you a text on the day of delivery asking for your preferred delivery method.  If you do not provide a number or specify your preferred delivery method then someone will need to be home to accept the delivery.  If you are not home at the time of delivery, you will receive a postal card with information about which New Zealand Post location you can collect your order from.

The meal kit products will be your responsibility from the time the meal kit is delivered to the address you gave us in your order.

You own the products comprising the meal kit once we have received payment in full from you and you have received the meal kit.

8 YOUR RIGHTS TO REFUND

Your rights to refund will depend on whether there is anything wrong with what you have bought or if the meal kit does not arrive:
(a)        If what you have bought is faulty, damaged or misdescribed or doesn’t arrive; and
(b)       you notified us within a reasonable period of time
you may have a legal right to refund (including the delivery cost) or to have the product replaced.

If you have just changed your mind about the meal kit you don’t have the right to a refund.

To claim a refund or replacement, please contact us at fiam@kraftheinz.com.

9 IF THERE IS A PROBLEM WITH PRODUCT

If you have any questions or complaints about the product, please contact us on 0800 653 050 or at fiam@kraftheinz.com.

10 HOW WE MAY USE YOUR PERSONAL INFORMATION

Our privacy policy sets out how we will use your personal information.

We may need certain information from you so that we can supply the products to you.  If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may not be able to deliver to you or delivery time may take longer.

11 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

We are responsible to you for foreseeable loss and damage caused by us if we fail to comply with these terms, but we are not responsible for any loss or damage that is not foreseeable.

Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the purchase was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We are not liable for your business losses.  We only supply the products for domestic and private use.  If you use the products for any commercial, business or re-sale purpose we will have no liability to you whatsoever (whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise) or for any injury, death, damage or direct or indirect consequential loss including without limitation any loss of profit, loss of business, business interruption, or loss of business opportunity.

Subject to this clause 11 and to the extent permitted by law, you release and discharge us and our Related Companies from all forms of direct, special, indirect or consequential loss arising out of or in connection with these terms.

12 OTHER IMPORTANT TERMS

We may transfer this agreement to someone else.  We may transfer our rights and obligations under these terms to another organisation including the use of a third party to fulfil the order and delivery process.

Nobody else has any rights under this contract.  This contract is between you and us.  No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force.  Each of the paragraphs of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later.  If either of us does not insist upon strict performance of any of the other’s obligations under these terms, or if either of us does not exercise any of the rights or remedies to which we are entitled under the terms, this shall not constitute a waiver of such rights or remedies and shall not relieve the other of us from compliance.

If you are unhappy and would like to complain please contact us at fiam@kraftheinz.com.

All rights, including copyright, in this website are owned by or licensed to us.  You may not modify, distribute or re-post anything on this website for any purpose.  Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We may terminate or suspend our contract at any time by delivering notice or by sending you a message advising that your shopping privileges have been removed.

Termination of our contract is effective the day notice is received, or such later date as specified in the notice.  We may remove anyone from the system or refuse to deliver to a particular address at any time.  You may cease placing orders with us at any time.

We can give you notice by email or notice on our website fiam@kraftheinz.com.

You can give notice to us by contacting us at fiam@kraftheinz.com

These terms are governed by the laws of New Zealand.

updated October 2021

 
Food in a Minute
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