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Frequently Asked Questions

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Every time I click a button, I am asked to log in again

This is a problem cause by the storage of temporary internet files and internet cookies, which are confusing the instructions for the site. To stop the problem, these need to be removed.

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I want to update my details or change my password but don’t know how

Forgotten your password? Changed your email? Want you change your password to something new? Take a look here to find out how.

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I reset my password, but it still won't work

A common problem that usually is fixed by looking at the way the password is entered.

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